Policies and Procedures

 At SPG Property Ltd, we are committed to maintaining the highest standards of professionalism, transparency and regulatory compliance in all aspects of our work. Our policies and procedures provide a clear framework for how we operate, ensuring that our services are delivered consistently, responsibly and in accordance with industry best practice. 

As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), our procedures are designed to uphold the principles of integrity, accountability and good governance, while protecting the interests of our clients, residents and stakeholders. 

These policies and procedures set out the standards that guide our team in areas such as health and safety, financial management, complaints handling, data protection and ethical conduct.

At SPG Property Ltd, we recognise the importance of environmental responsibility and are committed to operating our business in a way that minimises our environmental impact and promotes sustainable practices. As Chartered Surveyors providing professional property management services across Wiltshire, Gloucestershire, Somerset, and the South West, we take our duty to the environment seriously and continually seek ways to reduce waste, conserve resources, and operate efficiently.

Our Commitment

We are dedicated to promoting sustainability throughout all areas of our business by:

• Reducing our carbon footprint through responsible office practices and digital-first processes.
• Minimising the use of paper and printed materials wherever possible.
• Encouraging our staff, clients, and suppliers to adopt environmentally conscious habits in their daily operations.
• Working with contractors and service providers who share our environmental values.
• Complying with all relevant environmental legislation and best practice guidelines.

Paper and Printing Policy

In line with our sustainability goals, SPG Property Ltd aims to operate as a predominantly paperless business. We encourage electronic communication, digital document storage, and online approval systems to minimise printing.

• Invoices, statements, and correspondence are sent electronically wherever possible.
• Physical copies will only be printed and posted upon specific request, or when legally required.
• All printed materials are produced on recycled or sustainably sourced paper, using energy-efficient printing methods.
• Internal printing is kept to a minimum, and staff are encouraged to print only when absolutely necessary.

Energy and Resource Management

We continually review our office operations to identify opportunities to reduce energy consumption and waste. This includes responsible use of heating, lighting, and office equipment, and recycling of paper, ink cartridges, and packaging materials wherever practicable.

Sustainable Partnerships

SPG Property Ltd works closely with contractors, suppliers, and clients who demonstrate a commitment to sustainability. We actively support environmentally responsible sourcing, ethical labour practices, and initiatives that contribute to the preservation of our local environment.

Continuous Improvement

We recognise that sustainability is an ongoing commitment. Our practices are regularly reviewed to ensure that our policies remain effective and reflect both technological advances and evolving environmental standards.

 SPG Property Ltd is committed to maintaining the highest standards of health and safety in all aspects of our operations. 

We recognise our responsibility to protect the health, safety and wellbeing of our employees, clients, contractors, residents, visitors and all others who may be affected by our activities. Our approach is founded on compliance with all relevant legislation and the professional standards expected of a firm regulated by the Royal Institution of Chartered Surveyors.

We aim to provide and maintain a safe working environment by identifying potential hazards, assessing risks and implementing appropriate control measures. Health and safety considerations form an integral part of our management practices, site inspections and property management procedures. Our staff are encouraged to take a proactive approach to safety, reporting concerns promptly so that appropriate action can be taken.

SPG Property Ltd undertakes regular reviews of the properties under our management to ensure that common areas, plant and equipment are maintained in a safe condition. Where required, specialist contractors are appointed to undertake inspections, testing and maintenance in accordance with statutory requirements and recognised industry standards. These may include fire risk assessments, electrical inspections, lift servicing, emergency lighting testing and other safety related checks.

We require all contractors working at properties under our management to operate in accordance with relevant health and safety legislation and to provide appropriate risk assessments, method statements and evidence of competence and insurance. Contractors are expected to carry out their work safely and to minimise any risk to residents, visitors and the wider public.

Training and awareness are key elements of our approach. Our team members are provided with appropriate guidance and training to enable them to carry out their duties safely and to understand their responsibilities in relation to health and safety management. We also encourage residents and leaseholders to report hazards or safety concerns so that they can be addressed without delay.

SPG Property Ltd is committed to the continual improvement of our health and safety management systems. Our policies and procedures are regularly reviewed to ensure they remain effective, relevant and compliant with current legislation and professional standards.

Through this commitment we aim to create and maintain safe environments within the properties we manage, supporting the wellbeing of all those who live in, work in or visit them.